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At Design Hub, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material, and construction is unyielding and so is our commitment to customer satisfaction.
RETURNING MERCHANDISE: Please note that there are no refunds or returns available. However, we do offer exchanges. Upon exchange, your item will be inspected. Exchanges will be issued for the value of the item only. Any taxes charged will be kept in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 7 days of order, delivery, or purchase from a store. When exchanging an item, please complete the information on the back of your packing slip, and use the return address label we provide. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.
STOCKED FURNITURE: We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, please contact us at 973-258-0000 immediately. Furniture that is refused because it does not fit through an entryway will be refunded in store credit only.
STOCKED NON-FURNITURE ITEMS: We do not accept returns for Non-Furniture Items. We accept exchanges.
CUSTOM ORDERS: Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned or refunded at any time. They must be paid in full.
MONOGRAMMED/PERSONALIZED ITEMS: These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.
FINAL SALE & CLEARANCE ITEMS: Final sale and clearance items purchased through Design Hub and Design Hub Home are considered a final sale and are non-returnable and non-refundable.
OUTLET STORES: Design Hub Outlet Store carries more variety, exchanged, discontinued, returned and not-quite-perfect furniture, lighting, and home accessories. Items purchased at Design Hub Outlet Store are considered final-sale items and cannot be returned.
All merchandise sold as-is; all sales are final
Discounts are calculated from original retail store prices or current retail store prices, whichever is higher
Quantities are limited to stock on hand; shop early for best selection
Outlet Store pricing and/or discounts cannot be combined with any other discounts, other promotional coupons or other offers
Merchandise may be priced according to quality
Cash, credit cards and personal checks are accepted with valid identification
Any missing parts, pieces, or materials will not be available through Design Hub Home
Please measure all merchandise carefully before purchasing to ensure the products will fit through your entryways and in your home
Customers must come prepared to pick up merchandise, or arrange for delivery on the day of purchase; if you need suggestions for delivery service providers, please ask any associate
Due to insurance requirements, we can only assist in loading customer's vehicles with a signed waiver
Customers must come prepared with tie-downs, blankets, and other supplies to load and secure the merchandise as none will be available on site
PRICING: All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change.
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